What Are the Restoration Steps?
What can you expect from CG when you work with us? Read on!
Step 1: The First Visit
(or Two)
✅ Walking you through paperwork, insurance (if applicable), and answering all your questions!
✅ Taking photos of everything to document the scope of the damage.
✅ Extracting all standing water (if applicable).
✅ Laying down floor protection for our work.
✅ Containing the damaged area with containment equipment.
✅ Setting up equipment to dry out out the damaged area.
✅ If necessary, taking samples of flooring and drywall to test for asbestos.
Duration: typically 1 or 2 days
Step 2: Removal of Materials
✅ Where applicable, we’ll next remove all affected materials that are not savable. This may include drywall, insulation, flooring, cabinetry, etc.
✅ Cleaning the affected area comes next, to prep for restoration.
✅ We then monitor the current drying equipment as it does its work, and remove and add equipment as needed.
✅ We usually take more photo documentation at this stage.
Duration: depends entirely on the scope of the damage.
Step 3: Moisture Level Monitoring
✅ Technicians will monitor the equipment and moisture levels until everything is thoroughly dry.
✅ Equipment will be adjusted, moved, and replaced as needed.
Duration: typically 3-7 days.
Step 4: Full Restoration and Cleaning
✅ Once the area is completely dry, all unsalvageable materials have been removed, and the area has been cleaned, restoration can begin.
✅ All new materials will be purchased locally or ordered, according to your needs and desires, and work will begin as soon as we have each material.
✅ Our technicians replace everything that was damaged, and completely restore your home or business to its former look and functionality.
Duration: entirely depends on the size and scope of each unique project. Ask your project manager for an estimated timeline for your project.
Step 5: Job Completion
and Billing
✅ Once restoration is complete, all equipment, tools, and material scraps will be removed, and any temporarily moved furniture will be put back.
✅ Final thorough cleaning, removing any trace we were there.
✅ Final photo documentation.
✅ You will receive your invoice via mail and/or email within 7 days of job completion.
✅ If an insurance claim has been filed, your insurance company will be CC’d on your invoice.
That’s what to expect from your experience with CG, in a nutshell.
If you feel that you need more information, feel free to contact us by calling us, emailing us, or texting your project manager (if applicable).