What Are the Restoration Steps?

What can you expect from CG when you work with us? Read on!

mold inspection in progress

Step 1: The First Visit
(or Two)

✅  Walking you through paperwork, insurance (if applicable), and answering all your questions!

✅  Taking photos of everything to document the scope of the damage.

✅  Extracting all standing water (if applicable).

✅  Laying down floor protection for our work.

✅  Containing the damaged area with containment equipment.

✅  Setting up equipment to dry out out the damaged area.

✅  If necessary, taking samples of flooring and drywall to test for asbestos.

             Duration: typically 1 or 2 days

Step 2: Removal of Materials

✅  Where applicable, we’ll next remove all affected materials that are not savable. This may include drywall, insulation, flooring, cabinetry, etc.

✅  Cleaning the affected area comes next, to prep for restoration.

✅  We then monitor the current drying equipment as it does its work, and remove and add equipment as needed.

✅  We usually take more photo documentation at this stage.

Duration: depends entirely on the scope of the damage.

how to dry out water damage, what to do water damage

Step 3: Moisture Level Monitoring

✅  Technicians will monitor the equipment and moisture levels until everything is thoroughly dry.

✅  Equipment will be adjusted, moved, and replaced as needed.

      Duration: typically 3-7 days.

Step 4: Full Restoration and Cleaning

✅  Once the area is completely dry, all unsalvageable materials have been removed, and the area has been cleaned, restoration can begin.

✅  All new materials will be purchased locally or ordered, according to your needs and desires, and work will begin as soon as we have each material.

✅  Our technicians replace everything that was damaged, and completely restore your home or business to its former look and functionality.

Duration: entirely depends on the size and scope of each unique project. Ask your project manager for an estimated timeline for your project.

Step 5: Job Completion
and Billing

✅  Once restoration is complete, all equipment, tools, and material scraps will be removed, and any temporarily moved furniture will be put back.

✅  Final thorough cleaning, removing any trace we were there.

✅  Final photo documentation.

✅  You will receive your invoice via mail and/or email within 7 days of job completion.

✅  If an insurance claim has been filed, your insurance company will be CC’d on your invoice.

That’s what to expect from your experience with CG, in a nutshell. 

If you feel that you need more information, feel free to contact us by calling us, emailing us, or texting your project manager (if applicable).